At PC House (PVT) Ltd, we like to assist all consumers, however in case you are shopping for for a business, unique challenge or any bulk want please allow us to recognise; there are a few different phrases (and benefits) you must recognise approximately together with guarantee extensions and unique technical helps so on.
We’ve attempted to maintain our Terms and Conditions as clean as possible, and come up with all of the data we will (however now no longer too a whole lot) approximately your on-line transactions so you absolutely apprehend the complete technique, from order to transport and beyond. It’s honestly critical to us that your on-line buying revel in meets expectations, so please spend a couple of minutes and study on. You’ll want to simply accept our T’s & C’s each time you’re making a buy – they may alternate from time to time, so do test the date on the pinnacle of the web page.
Please word that one of a kind phrases (which includes charges, prices for offerings, availability, transport instances and returns policies) follow to purchases made in one in all our shops for one of a kind merchandise. We specially attention the warranties offers via way of means of providers, ideas and the manufactures for the goods we sell. So the substitute can also additionally range from product to product.
Our agreement for income
Firstly, don’t panic in case you make any errors throughout your order, you could accurate any enter mistakes proper up till you verify price. Once you’re glad the whole lot is accurate and also you’ve submitted an order you’ll receive an Order Reference Number and information of the goods (and/or offerings) you’ve got got ordered. You’ll then acquire an electronic mail headed ‘Order Acknowledgement’ spotting receipt of your order. We will then ship a similarly electronic mail headed ‘Order Confirmation’. This 2nd electronic mail additionally helps you to recognise how your merchandise can be introduced to you. If we must cancel all or a part of your order for any purpose, we can electronic mail you to can help you recognise.
If you’ve got got located an order via way of means of phone and also you don’t have an electronic mail address, we’ll come up with the Order Reference Number over the telecellsmartphone and put up you a replica of your receipt.
We take all affordable steps to make certain all information, descriptions and charges of services and products are accurate on the time the data turned into entered onto the system. Sometimes we must maintain our fingers up and admit we’ve got made a mistake via way of means of by accident publishing faulty data at the site (e.g. the charge, description or availability of a product you’ve got got ordered). In this example we can also additionally must cancel your order at any time, even when you have obtained your Order Confirmation electronic mail, and you’ll acquire a complete refund of any prices already paid.
If you need to sense the actual gadgets and the technology of any objects it’s far advicible to go to our shops nearest to you and we assure the charges at the internet site there too. For any on-line buy you could accumulate merchandise at our offline shops in addition to cited withinside the domestic web page.
Prices and payments
As you will anticipate all our charges are in Sri Lanka in SLR. The overall price of your order can be the charge of the goods you order, the transport rate (if any), plus any extra offerings you select e.g. top rate transport or set up. You’ll see a majority of these for your Shopping Basket earlier than you publish an order. Payment is deducted as soon as an order is submitted.
When finding out whether or not to simply accept your order we can also additionally use positive data approximately you, which includes any obtained from our authorised identification verification partner. For example, we can also additionally byskip to your information for them to test in opposition to positive public and personal databases. This will assist to guard you and us from fraudulent activities.
If we become aware of a transaction as being probably fraudulent we can also additionally ask our courier to go back the products to our warehouse, we can also additionally cancel your order despite the fact that you may have obtained the Order Confirmation electronic mail.
Damaged, lacking or wrong orders
We need you to be without a doubt glad together along with your product and could suggest that, wherein practicable, you unpack and test it for harm as quickly because it arrives. If you acquire a broken product please touch us as quickly because the harm is observed through the touch information withinside the domestic web page or withinside the touch shape. Any harm now no longer suggested at the date of transport via way of means of the courier will now no longer don’t forget as foundation harm or shipping harm.
We do the whole lot we will to make certain your order arrives at your door entire and in pristine condition. If you don’t acquire all of your merchandise at as soon as, you could test that they have got been dispatched via way of means of affirmation electronic mail. If it’s now no longer on its way, you could touch us through the touch information or the wide variety provided.
After income policy
If for anything purpose you convert your thoughts and would really like to go back your order after transport, we’re glad to refund or alternate your buy as lengthy because it’s unopened and in its unique packaging. This choice is to be had for 07 days after transport. There isn’t anyt any go back or alternate for opened, examined or tampered programs beneathneath any condition.
DVDs, CDs, reminiscence cards and software program packaging discs need to nevertheless be sealed. If you need to go back a Software Product Activation Key card which isn’t always defective, the bundle must now no longer be opened.
In the case of a provider agreement or a agreement for the deliver of a virtual down load, the cancellation duration will expire after 03 days from the day of the realization of the agreement.
If you consent to a virtual down load beginning in the 03 day cancellation duration and well known the proper to cancel can be lost, you may now no longer be capable of request money back.
For any go back the price of courier must undergo via way of means of the customer.
There are 3 approaches to refund/cancel your buy:
You can go back the product to one in all our shops together along with your emailed e-receipt and, if applicable, the cardboard you paid with. When returning opened merchandise to us, you must achieve this with out undue put off and, in any event, now no longer later than 07 days from the day on that you talk to us your selection to cancel.
You can cancel your order through phone or via way of means of touch shape with the reference of your order.By phoning us on (+94) 706100100 together along with your order reference wide variety and transport information to hand
Once we’ve got obtained the products lower back from you, we can come up with money back for the price of the product plus the transport rate paid (besides for the extra charges springing up in case you decided on a sort of transport apart from the least high-priced sort of trendy transport presented via way of means of us).
We can also additionally make a deduction from the refund for any loss in fee of the products if the loss is a end result of any needless dealing with via way of means of you.
If you’ve got got asked we start the overall performance of any provider, together with set up of a product, in the 07 day cancellation duration we’ve got the proper to hold any rate paid for offerings that have already began or been completed.
Refunds take three-five operating days to be credited for your price card.
For the Cancel asked via way of means of the customer, three% will deduct from the fee as a financial institution dealing with prices.
We can’t refund/cancel your buy:
- If you come your product to a shop with out evidence of buy* There is a agreement for offerings with the product and you’ve commenced the usage of the offerings; this will include, for example, a cellular telecellsmartphone subscription, activation key* The seal has been damaged on any DVDs, CDs, reminiscence playing cards or software program, which includes games, or on any private hygiene merchandise together with shavers* If the bundle or field of Software Product Activation Key card has been partly or absolutely broken or removed* The items have been a unique order for your specification.
It’s awful sufficient that your product develops a fault, so we strive to make our returns or restore provider as painless as possible.
We will provide both a restore, alternate or refund if the fault happens inside 30 days of buy (or transport or set up). If the fault together along with your product happens inside its assure duration (typically one year from transport) we can provide you a activate restore provider. In all instances we reserve the proper to look into the product and affirm the fault. The provider time of RMA middle can also additionally lead up to fourteen operating days and situation to availability of the goods. We make certain most painless revel in to our clients and any whinge can attain us at the RMA middle on +940714512423. The starting hours of RMA middle can be from 9.00 am to 6.00 pm on week days and 9.00 am to five pm on Saturdays. We are closed on Sundays and Public holidays.
For money back or alternate, the product need to be in in any other case ”as new” condition, entire with any add-ons and loose presents presented and if possible, with the unique field and packaging and very last checking and affirmation from RMA department to go back. The go back technique can also additionally lead up to three to four hours relying at the situations.
The guarantee duration is cited withinside the digital bill and might alternate from tool to tool. Please make certain you study the information earlier than you buy.
If a DVD, CD, or software program object is defective beneathneath assure we can fortuitously alternate it for the identical identify or provide money back.
There isn’t anyt any coins refund for offline purchases that look into and buy. But a credit score word may be organized for this type of go back if different situations are glad.
We do now no longer cowl faults as a result of accident, neglect, misuse, thundering, electricity fluctuations, environmental risks or everyday put on and tear. Consumable objects, together with non-rechargeable batteries and ink cartridges are protected via way of means of assure for three days after transport. For toner cartilages we persist with the load of the unique product to take the selections of the RMA. The guarantee covers manufactures defects and very last situation to fabricate approval. Virus assaults aren’t protected via way of means of guarantee. Warranty is best for unique customer and must receive with evidence files if asked via way of means of RMA department.
Items offered in this internet site are usually meant for everyday home and client use and now no longer for resale or business use. If we set up to accumulate items from you it will likely be at our price.
*Often upkeep can be achieved via way of means of the manufacturers’ very own restore sellers with whom we’ve got preparations in vicinity to make certain your product is repaired via way of means of professional and certified engineers. If we refer you to this type of restore middle whilst you name us, please be confident that is best withinside the first-class hobby to get you up and walking again. If you’re now no longer glad with their provider we urge you to allow us to recognise.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM CONSUMER AFFAIRS AUTHORITY OF SRI LANKA.
We, our organization of groups and our providers very own the copyright, logos and all different highbrow assets rights in all fabric and content material in this internet site, which you can use, down load, copy, publish, transmit or in any other case make to be had via way of means of every other manner best in your very own private, non-business use. Any different use or duplicate of the fabric or content material is precisely prohibited.
You won’t create any hyperlink to this internet site with out our previous written consent, nor can also additionally you limition or inhibit the use or amusement of it via way of means of everybody else.
We are constantly seeking to set up the warranties of our treasured clients as a whole lot as we will, But we’re certain via way of means of regulations of providers and manufactures and not able to set up warranties for all of the instances if breach of guarantee situations.
In case of denying the guarantee substitute, We are too involved and we apprehend how difficult earned cash is getting wasted. So to get guarantee, make certain you’re the usage of your tool responsibly and dispose of the electricity and phone traces every time now no longer the usage of. deal with the digital tool to keep away from failures.
These phrases and situations, and all transactions regarding this internet site and all non-contractual responsibilities springing up from any transaction achieved in this internet site are ruled via way of means of legal guidelines of Sri Lanka and are situation to the non-unique jurisdiction of the courts. We do now no longer take delivery of amendments to those phrases and situations.
PC House (PVT) Ltd reserves rights to alternate any of the phrases with out previous be aware and situation to the legal guidelines of Sri Lanka.
Please make certain study and agree before any buy from our internet site.